I recently purchased a Rosehaven Home, after long and frustrating negotiations with their Agent who didn't wanna give you any extra's and would not even negotiate an offer as he stated it's not in their policy and they are not allowed to take offer's with negotiations...really stupid and not heard of by any other builder...So after that stressfull negotiation with the builder's rep...I go to the decor centre to pick my colours, etc., the girl assisting us was nice and it came time to pick our doors...I was told the standard was a door with a door knob whereas I stated to them that I got a ROSEHAVEN BONUS Sheet which clearly indicates Door LEVERS and not KNOB...So I asked to get the Levers as per my Bonus package. The manager comes up and says "Sorry it was a Typo...(how can you mess up a knob with a lever and call it a Typo???) and stated that I would not get what was in the bonus package since in the micro-scopic contract they had written door knob and not lever, so that was their lame excuse for not giving me what they initially promised....I cannot express in any words how treacherous and disgusting their customer service is once you have signed the contract...They don't care about you or your request, once that dotted line is signed...If you like false advertisement, buy a Rosehaven home...I would never recommend Rosehaven homes to anyone, and wish I had never signed with them.
- Approximate cost of services:
- $0.00
- What could this company do to improve their services?
- Keep their promises...Better Customer service Reps and Managers.
- Any advice to offer fellow homeowners facing a similar project?
- Don't buy a Rosehaven Home, read make sure you make the rep sign the bonus package!