Installed central air conditioner with the company this summer. Although it took a while for the technicians to be available to come to install the unit, but the service was good.
Heard loud noise on my new fridgedaire fridge. Called MG and they sent a technician right away. The technician is very knowledgeable and inspected my fridge and found the problem within a few minutes. The technician didn't charge me as he explained to me that the fix should be covered by my warranty.
reasonable job done for my work order. Really appreciated the confirmation/reminder call for the appointment. Arrived on time and completed within the agreed time period. Will definitely reuse them and recommend their services to others.
I called during the busy season for installation of new eavestroughs. Waited for more than 2 months to get serviced. It was a long wait but the service is good.
Received good service but it was difficult to get the appointment. I waited for about 2 months to get my appointment. But he is professional and good at what he does.
Purchased a dishwasher and a fridge. Didn't receive the delivery on the agreed date, and wasn't informed with the delay until I called in. Take a day off work for nothing...
The sales staff was very nice and patient with me and my family. I visited several times before finalizing my purchase. The staff was helpful in negotiating the free upgrades on my behalf. Ashcroft did very well with the sales department, but the after-sales service is plain terrible.
Forced into a 3 year contract with a monthly fee of $45. Very pricy and I hope I did more homework before and there are companies that offer the same security services for a much cheaper price.
The home inspection only lasted a couple of hours. I feel that the price I paid was too much for the services received. The inspection was done in late summer and there was not much temperature difference between the indoor and outdoor environment. The infrared camera inspection was completely waste of money.
"The home inspection only lasted a couple of hours." Be aware that our inspections are performed as a 2-person team; myself [Phil Acker, P.Eng.] as the lead inspector and my collegue Randy who manages preparing the report and managing aspects of our process. Most of our new home inspections for detached homes take about 2 hours to complete, and this time can vary considerably based on what is found during the inspection. As a basis for comparison, if I were performing the inspection alone, then the inspection time would have been minimum 3 hours and as great as 5 hours if the inspection becomes complex. We have performed many thousands of inspections, and the time to complete an inspection is based on following a process that we are very experienced in performing.
"I feel that the price I paid was too much for the services received." Our pricing policy has always been to be competitive with inspection services in our area, with the price reflecting qualifications, experience, training, services, and credentials. we feel that our fees are competitive and reflect a higher quality of service and reporting not found with other inspection firms.
"The infrared camera inspection was completely waste of money." You did not pay for infrared thermography. This was provided as an integral part of our new home inspection services to you. We use IR to look for thermal anomalies such as water leaks through walls and ceilings, the integrity of concealed ducts, hot spots in electrical components and wiring, etc. If no anomolies are found during the inspection, then that provides some assurance to the quality of construction as observed at the time of inspection.
It is my personal regret that you were not satisfied with our services. You may wish to contact me directly to address any concerns you had with the inspection and the quality of our reports and services.
Very disappointed with after-purchase services. It takes FOREVER to get a hold of anyone. The contractors often did not show up on time, or did a lousy job. The after-service department is extremely under-staffed.
