I am going to attach some pictures they say 1000 words. First it was the tile who sub contracts the work to other companies and what we found out they also sub contracted again. Crooked, chipped and huge grout lines which they agreed to remove some tiles and redo but only to a max of 3 sheets than we would need to go to new home warranty. We got so fed up with having someone here replacing tile we gave up! They paint all the doors with the hardware attached so paint is on most of the door hardware and on some carpet. Water pipes going to toilet come on an angle so the metal hole cover doesn't sit on the floor to hide the pipe entries. Siding not cleaned when we moved in which you have to note on your walkthrough we were told. Concrete walkway was poured wrong so they had to replace 2 slabs. After they poured the new slabs there was staining in some areas and they had to come back to fix it, attached are pictures of the quality work. The siding, bottom stucco and brick pillars were covered with cement dust which we had to have cleaned up now we have broken stucco and some cracked bricks. Which we still need to notify them on. The water main in the driveway started chipping and cracking during the winter, they say that it was the city who did that and not their responsibility. But no one knows why it was cut out and we are stuck with it.
- Approximate cost of services:
- $550,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Dave,
could you please send your address and contact information to customercare@excelhomes.ca or alternatively call our customer care line at 403-253-1433. We would like to discuss the outstanding issues. Thank you.
