Matthew Buckley in Georgetown

Considering a previous bad billing experience and everything I'd read on here, I was expecting the worst when I contacted Reliance about a problem with my water heater rental unit. But, the two guys that fixed the problem were quick and did repairs that made sense. I was given an afternoon service window (1-5pm) and they arrived well within that. The problem was with the thermocouple and a (slightly) leaking drain outlet. They installed a brass drain cap on the outlet. For the thermocouple, they didn't carry the part. It sounds like a common part you'd carry lots of, so, from what I've read here, I expected that'd mean a second service call at some unknown future date. But, rather than wasting a trip to the parts supplier, they went to Canadian Tire, got the part, installed it, and now it's up and running again. So, no complaints about this service call.

I had Welda replace all windows except the basement ones, as well as a sliding patio door. The windows looked very nice and were well-installed by installers who seemed to know what they were doing and worked efficiently. I have had some problems with some of the windows 7 years later, but Welda he said they will address these concerns via their warranty program. Once this is addressed, I would be happy to call Welda again to replace the rest of my windows and doors. I also have two relatives who have had Welda install windows and/or doors for them -- one many years prior to my own installation -- and they are happy with them to date.