I love my system, I use it everyday. I know that the monitoring station calls me within a 1 min if the alarm goes off. If I forget to lock my door, I’ll get real time alert. If I leave my home and I forget to arm my system I would receive notification to remind me to arm my system. The police has arrived one time to my home, when my kids were home. The monitoring station weren’t able to get a hold of me because my cellphone battery dead. My son wouldn’t answer 1800 number. The police came knocking at our house. I understand it’s consider false alarm. I accepted it, police has more important place to go to than a call for false alarm. I know that when it comes to an emergency, Smart4u and the Chubb/Counterforce will be there for us.
- Approximate cost of services:
- $39.00
- Company Response
Thank you Trang, we are glad to hear that you are happy with our service. It is our protocol to contact our customer first, as soon as we receive an alert with their system to verify that everyone is ok. In a timely manner, if customers and their emergency contact list do not answer our calls, our monitoring agent will immediately dispatch the police to investigate on the resident.