neosavage in AJAX

My husband and I recently purchased a house by Menkes in Ajax in Oct 2011. While the sales office person, Lynn was great and very helpful, the customer care people (Carolyn and Christine) after moving in are a nightmare to deal with. They are nice as long as you never tell them anything is wrong. They refuse to deal with deficiency lists that I gave them and refused to provide upgrades stated in my paperwork "upgraded moldings are not for carpet" when my paperwork clearly states "upgraded throughout". The fireplace smells so bad even after allowing it to stay on for 12 hours a day for 4-5 days with all windows open. We had to call in another company who said it is combusting back into the house!! They are still claiming it is normal!! I reported wood floor problems to them on the day we moved into the house and they are saying the humidity in the house is too high! The wood floor manufacturers said 45-55% and we have around 45%. They are trying to say it should be at 35%. That is wrong. How is the wood floor issues before I moved in (and installed a humidifier on the furnace, as recommended) the home owner's issue? Tape record or video tape all walk throughs with them and everything they say! Stay away from Menkes!