Snow removal - driveway and walkway
Signed up with these people last week. Two storms so far. (1) Storm 1: Walkway forgotten. Took one live call + vone oice mail in the evening 8 hours after to get action (2) Storm 2: Neighbourhood done but driveway forgotten - probably because I have a corner property where driveway is on a different street. Still not done after repeated attempts at voice mails, emails, issuing trouble tickets. Got one generic note last night saying they are working. Overall extremely shoddy service. Ended up doing half my driveway myself so I could at least get out. Very disappointing.
- Approximate cost of services:
- $375.00
- Company Response
Apologies you feel this way.
It should be pointed out that we have just come off a record month of ‘back to back’ large, contiguous snow storms and performed as well or better then our competitors. While we might not have been there ‘as fast’ as you would like we in fact cleared every customer in a timely manner and within the ‘time thresholds ‘ in their contracts.
A few people may be missed which can happen but these few are quickly responded to and addressed when we advised.
Rest assured we have hundreds of positive, appreciative emails for exemplary service all through this season and will continue to strive to gain more.
Thanks
Ken