If you are really looking to pay $ 375.00 for snow removal company and then do the work yourself, then Metro Snow & Ice Management (Mr Ken Dale CEO) must be your choice. An arrogant, irresponsible with zero customer service is probably an understated description of this company and its management. The contract stipulates that a tractor will clear your driveway if we have a snow accumulation of 4 plus cms and will have your driveway cleared by 7:00 am. January 23, 2019. We had the worst snowstorm of the season. The city cleared our street by 8:30 am. Driveway completely blocked with at least 10-15 cms of snow and many more of snow dumps by city tractors. Metro Snow has not cleared my driveway despite many follow-ups and many promises. Well, Metro Snow eventually cleared my driveway 24 HOURS after when they were supposed to do it. Almost immediately after (Now we are Jan 24) the city came in for a "clean up". They dumped a good load on my driveway. Metro did not show up and would not confirm if they will. So I hired a local chap to clear the driveway at my own expense. Metro completely missed clearing my driveway the first snow of the season. They sent apologies but refused to send a tractor to correct. So far Metro's score with me goes like this 1- One time they completely missed cleaning my driveway 2- 3 times they did not come after the city to clear what the city put back on the driveway. 3- Only once (ONE TIME ONLY) they removed the snow as per contract (by 7:00 AM) It is a web of arrogance and incompetence. Do you want to hear the latest joke? According to its motto (Progress each storm not perfection is always our goal). In other words, first snowfall we miss you all together. Second snowfall we clear your driveway 24 hours late. This is progress over the first time. Next, we will be 12 hours late (50 % improvement). And so on and so forth. By the end of the season, we will get it right. Congratulations. DO NOT WASTE YOUR MONEY. STAY AWAY FROM METRO SNOW.
- Approximate cost of services:
- $375.00
- Company Response
Apologies you feel this way.
It should be pointed out that we have just come off a record month of ‘back to back’ large, contiguous snow storms and performed as well or better then our competitors. While we might not have been there ‘as fast’ as you would like we in fact cleared every customer in a timely manner and within the ‘time thresholds ‘ in their contracts.
A few people may be missed which can happen but these few are quickly responded to and addressed when we advised.
Rest assured we have hundreds of positive, appreciative emails for exemplary service all through this season and will continue to strive to gain more.
Thanks
Ken