This season it has been below any expectation. I have been a loyal customer for 6 yrs, but the service got so bad that I will never renew with Metro. Takes them 24 hrs to clean after the cityplow, did only the end of laneway the rest of snow was left behind. The first storm of the season they arrived 36 hr after the storm passed. Why do we pay for this service? I will have a petition on the street for people to sign up with a different company.
- Approximate cost of services:
- $435.00
- Company Response
Apologies you feel this way.
It should be pointed out that we have just come off a record month of ‘back to back’ large, contiguous snow storms and performed as well or better then our competitors. While we might not have been there ‘as fast’ as you would like we in fact cleared every customer in a timely manner and within the ‘time thresholds ‘ in their contracts.
A few people may be missed which can happen but these few are quickly responded to and addressed when we advised.
Rest assured we have hundreds of positive, appreciative emails for exemplary service all through this season and will continue to strive to gain more.
Thanks
Ken