2 snow storms within a week and both times our driveway has been missed. After waiting around Sunday had to shovel out enough space to get the car out. No one showed up calls to the office was told we were missed and someone would be out in 2 hours.....no one showed. Wednesday storm no o e shows again. This is the first season we went with a plow service and never again. Have yet to get any service from this company.
- Approximate cost of services:
- $200.00
- Company Response
Apologies you feel this way.
It should be pointed out that we have just come off a record month of ‘back to back’ large, contiguous snow storms and performed as well or better then our competitors. While we might not have been there ‘as fast’ as you would like we in fact cleared every customer in a timely manner and within the ‘time thresholds ‘ in their contracts.
A few people may be missed which can happen but these few are quickly responded to and addressed when we advised.
Rest assured we have hundreds of positive, appreciative emails for exemplary service all through this season and will continue to strive to gain more.
Thanks
Ken