Jean in Downtown Toronto

Having relied on reviews from this site once before with great results I figured I'd try it again and wasn't disappointed. Kevin, our sales rep was patient and informative helping us with all our options, offering his opinion, and generally making sure we were happy with the final choice. It took 8 weeks for the doors to arrive but they were installed in one day without any inconvenience to me at all even though I live in a 100 year old home thus the removal of the old doors couldn't have been a simple task. If you are looking to get the job done and get it done right I would definitely recommend Brock. I gave them a 9 because although not a huge deal I was slightly turned off by the receptionist who called to schedule installation as she gave me a bit of grief because living downtown and having an alleyway garage (ie no driveway) which meant the installer would have to park on the street and basically made me feel like it was my responsiblitity to do something about that. (?) I just thought that in comparison to all other contact I had with the company she lacked slightly in her professionalism. As I said it was really no big deal and I got over it but I just wanted to be completely honest in my review. We will be getting windows done next year and I will definitely use them again.

I called Aubrey solely due to the positive reviews he received on this site and I was not dissapointed. Living in downtown Toronto it's extremely difficult to find honest, kind, dependable home repair for anything. Aubrey came within 24 hours of being called, explained everything he was doing as well as showing problems that existed. Not only did he fix my washing machine and dishwasher he completely cleaned out the filters in my dishwasher as "he was already in there anyway". Seriously, it was some of the best money I ever spent. I would highly recommend him to anyone.