Gerry Scarborough North West

The part that was needed is now in and Dave (the salesman) is installing it right now. The service was great once the missed email was notified. Glad I could change my star rating as I was impressed before and I can now continue to be impressed with Encore. Great products with great service. What more can be said. Got a call AND a visit today, the day of this posting. Seems there was a mixup in the email and a resolution to this problem may be forthcoming. I'll keep people posted as to the progress of this problem. The windows are great BUT, I've been trying to get some warranty service done since August. My first two contacts said the weather stripping was covered for two years. My third contact said it might not be. My fourth contact said I he would have my salesman contact me. Never done! Now that December is here I think that the two year (NOT lifetime) warranty is up. I guess they wanted to ignore me until warranty service was not covered. So confused. I guess my major worry is that if this it how they deal with a minor issue of warranty how will they deal with something more serious as it comes along? See my previous review for installation and product (both good) but this warranty issue I think should have people worried. It does me. Hopefully I won't need service from them again. Just a caveat for those reading this review. (It's only a guess as to how much I paid. It's two years ago and I don't exactly remember. Could be a little more, or a little less.)

Abe found a leak that another company created when 3 other companies failed. I only wish I know about Rapid Tac first. Since then has has fixed my chimney and done some interior work as well. All work is done to the perfection that Abe insists upon. You can't go wrong hiring Rapid Tac. You can only go wrong looking in another direction. Follow up service is next to none. Amazing may be one word but honest and fantastic are two others that come to mind.

David, the salesperson, patiently explained what was needed and why, taking into account the homeowner's views and wants. The installers were better than professional; they were friendly, efficient, and went beyond what was their job such as removing draperies that I hadn't had a chance to deal with. The after sales visit by David was nice to have too. He just came to by check that the install went well and no problems existed (and no problems did exist). I have no hesitation in recommending Encore to anyone for any service. You really can't go wrong.