Caitlin in Toronto

BEWARE of this company - THEY THIRD-PARTY SUBCONTRACT WITHOUT INFORMING THEIR CUSTOMERS. I never write reviews but have to alert potential customers to our experience with this Roto-Rooter. The plumber who performed the assessment was lovely and seemed capable so we decided to go with them, also because of their reputation. The person we initially dealt with was not who did the work we were not informed that our work was going to be subcontracted out to another company. The basement apartment where the work was done was left a complete mess, mud on walls, the ceiling, throughout the apartment. They did nothing to contain their mess. It was shocking to see. Additionally they left all of their mess and debris in our front yard for over a week. They left mud all over our front porch and bannister when they ate lunch there. The plumbers didn’t flush out the drains properly resulting in a lingering smell of sewage in the apartment for at least 10 days. We had to fix the drain issue ourselves after performing internet research on how to do this. We complained to Roto-Rooter and they agreed to reimburse us $200 as a cleaning fee. 8 weeks later the money has still not been refunded and now my calls are screened and messages not returned. The contact I was dealing with told me I am not the only customer to make complaints about the company they subcontracted the work out to. So he knows it is an issue. Which is even more maddening. STAY AWAY FROM ROTO-ROOTER THEY CANNOT BE TRUSTED. There are many other good and trustworthy plumbers out there.

Patryk and his team moved us on one of the coldest snowiest days of the year. They did an excellent job, and were so pleasant and kind during the worst weather possible. They take great care in what they do. I would totally recommend Patryk for any move.