Shari in North york

We have a monthly furnace maintenance contract which includes an annual servicing call. I typically have this done in early autumn. In 2022 when I called to book the appointment they said the earliest they could come was mid-February, five months away! The reason was that they were very short-staffed. But they assured me that it would count as our 2022 servicing. They did come on February 16 2023 as promised, and the technician again assured me that it would be considered our 2022 call. And he suggested I book for autumn 2023 in June. So I just tried to book my appointment for October 2023. And I was told to call back in December and book for 2024. The computer system wouldnt permit another 2023 booking. I asked to speak to a supervisor who could override the system and was told there was no point, because other customers had made the same complaint and no solution had been found. Yet Reliance has not offered to refund the $300 paid in 2022 for which we received no servicing, due entirely to their staff shortage. I would absolutely not buy a maintenance contract from this company as they will not honour their commitment.

We hired John Jordan at Northern to renovate our 50 year-old master bathroom, and do a bit of work on a small second bathroom. The master bath was a complete tear-down, including replacing the bathtub with a glassed-in shower, new window, new cabinetry, install and vent a fan, all new fixtures. The main construction took 5 weeks (i.e. time when we couldn't use the bathroom). When it was 90% done we had to wait for the glass shower wall to be made and installed, so in total the project took about 3 months, which was what we expected. John gave us good advice on choosing materials, paint colours, fixtures, etc. We made our choices from his approved suppliers, who all had good quality products. The project came in on budget. Both bathrooms now look terrific and have increased the value of our home. I heartily recommend John Jordan to anyone looking to do a home renovation project.

Glass First Class provides regular cleaning of our exterior windows and also the eavestrough. They are very fast and thorough. We have an annual contract, and they always call to remind us when it is time for our next cleaning. The service is very hassle-free. The only thing I don't like is that they always leave their sign on our lawn after they leave, and I have to find a way to dispose of it!

Tropical Insulation blew insulation into our attic in February 2012. We got 3 quotes, and even though Tropical slightly more expensive, we felt that they understood our needs better. They were very thorough, ensuring that they also covered the light fixture holes, put in an outside roof vent, and improved air loss around the fireplace. They were very tidy and cleaned up completely before leaving. We now notice a big decrease in the heat loss on our upper story.

We got quotes from 4 companies to replace our old furnace and A/C in February 2012. Reliance offered the lowest price and seemed to clearly understand our needs. They did a great job on the installation and on providing us with advice to improve our energy efficiency while increasing our comfort. There were only two glitches, otherwise I would rate them a 10. The first installer that came said they job was too difficult and walked out, so we lost a day while we waited for another installer. And the programmable thermostat was not set correctly, so they had to come back out and reset it, which they did promptly. Having now gone through one winter and one summer with our new equipment, we are really pleased that we went with Reliable Home Comfort.