Barb in

Very dissatisfied. Our furnace stopped working on a cold March/19 day. A service technician from Schomberg Sheet Metal (local business) came out to assess the problem. He quickly determined that the heat exchanger is cracked and leaking carbon monoxide. When asked why the detector installed almost directly over the furnace was not triggered, he said that the level was likely too low to trigger an alarm. He said that his company also sells new furnaces and buying a new one would be our best option. He left the house and a few minutes later, the sales rep called us. He said that he is leaving the office in 1 hour and the decision to purchase a new furnace had to be made by then. We were somewhat suspicious with the outcome and decided to get another opinion. A repairman from a different company came out and within minutes determined that we needed a couple of small parts replaced. He returned with the parts and the furnace came back on. It only cost us $345. A week later, we received a bill from the Schomberg Sheet and Metal for $124. Since the office is not too far, we went to talk to the owner in person. The secretary took some notes and told us that the owner will call us. A week went by and we did not hear from anyone, so we went to the office again. We were told again that the owner will call us. No one did. A couple of days later, we received a letter from the Collection Bureau for the $127. We went to the office again and were told that the owner will call us. This time he did call. The conversation ended with the owner saying that they provided us with the service, everything was done according to the company protocol and we must pay the bill in full. We feel that we were totally misled and pressured by this company. They seem to care about the bottom line without providing any customer satisfaction. Beware of Schomberg Sheet and Metal Ltd.

My furnace broke down in the cold of the winter. Called another company who told me that I need a new furnace. I called the Willsbrothers and they had a technician at my house within one hour. He was not sure about the problem but thought that it was a transformer. He told us that if this is not the cause than he will not charge us for the part. We were comfortable with his answer. He did not have a new transformer in his track. He said that he will be back at about 10AM next day and he was promptly at our house on time. Replaced the broken transformer and the heat was back on. We are very pleased with his work.