After sitting and thinking about my experience with Mr. Swirl today.... I made a septic inspection appointment for 9 am, left my contact info and cleared my morning schedule to meet him... I waited until 9:30 and called to find out if he was lost and was told they changed the appointment to 11:00. They never even bothered to call and let me know. So, I changed my day around to make it work. At 10:45 I got a call saying he couldn't make that appointment either and moved it to 1 pm. So, again, I had to cancel my work commitments and be there at 1 pm. No show again until 1:30 when I phoned and asked what was going on. He eventually came albeit 45 mins late. The gentlemen inspected the septic system. I thought he was nice and professional. I helped by digging to locate the tank cleanout to save time. I'm sure it wasn't the employees fault but I kinda felt strung along as I had some important business to do that day. If I can get the same services for the septic tank pumpout (which I was told I need) from a competitor then I will use the someone else. Nothing against the employee as he was actually pretty cool! Just the company dropped the ball.
- Approximate cost of services:
- $300.00
- Company Response
Kevin, thank you for taking the time to write a review. We appreciate your feedback so we can strive to provide better customer service. Once again, as per our conversation, we sincerely apologize for the inconvenience it has caused you and we are seeking solutions as to where we dropped the ball in order to make all the necessary corrections.