Gail in Toronto

I purchased three doors, on tracks, from this company back around 2018-19 for several thousand dollars. They worked just fine for many years. Then in March 2023 I paid $1600 for them to remove and then reinstall all three doors, so that I could replace old carpeting. The two house visits for this amounted to a total of about 5 person-hours work (one hour solo and 2 hours of two man team). Two of the doors are working fine 5 months later, but one door now won't move. Because its past 90 days they want to charge me another $250.00 for a service call. They did send me free replacement wheels but with an incredibly complicated set of instructions and it requires two people to do the work. UPDATE: after publishing this review and a similar one on Google a technician was sent at no cost to me. The problem turned out to be not the wheels but a defective soft close device that the technician is replacing.

I have a relatively new cement porch and stairs (not built by Wayne's company) that is covered in granite flagstone. The cement grout between the flagstones and holding the risers deteriorated. The risers fell off. Water and freeze/thaw had also caused one flagstone to crack badly. Wayne visited my property, inspected the situation carefully, and clearly explained a very reasonable and logical plan for how to fix the situation. He then provided a very competitive written quote and we agreed on a date for the work. A week before the date we confirmed with each other that the day would still work. On that rather hot summer day Wayne showed up promptly, with all materials with him including a replacement flagstone. He proceeded to do the work, which was completed as planned, with no surprises. Overall, a very professional job for both customer service and quality workmanship. The porch and stairs look fabulous!