michelle_c

Milman Renovation caused us nothing but headaches with their work on our bathroom renovation. It was so poorly managed and done so shoddily that eventually we just told them to stop coming. They told us our tiny bathroom facelift would take two weeks. Six weeks later it was still ongoing, with problem after problem surfacing. First of all, we could never get a schedule out of Keren or Shafi. They just kept sending contractors at odd hours, like late in the evenings. Or lots of times the subcontractors just wouldn't show up. Several days would go by where no work was done. We had a hard deadline (Christmas) and time kept ticking by. Not once throughout the whole project did Keren or Shafi visit to see the progress or review the work that was done by their subcontractors. Tradespeople and subcontractors they hired left a trail of issues that kept having to be repaired. Plumbers scratched our new faucets and fixtures, plaster on the ceiling was lumpy and bumpy, steel pipes used instead of copper so that rusty water comes out of the bath faucet. Our toilet leaked because the plumber didn't put the right wax seal, or get this... he didn't properly bolt the toilet to the floor!! This flooded down to the basement. How ridiculous. And now a year later, we discover our tub was never secured into place, so it's moving every time we use it and the grout and caulking is all pulling away from the tub, causing gaps for water to get into. I wish we had never hired them. It would be easier to rip it all out and start from scratch with someone else. Don't make the same mistake we did. Pick someone else to do your renovation.

The whole process with New Ridge was easy and comfortable from the start. Scott was quick to respond to my emails about getting a quote and arranging a schedule for the work to be done. He was very communicative and that put us at ease. Sebastian and his crew did the refinishing work (sanding, cleaning and varnish) and wow, they did an excellent job. We went from old white carpet to fresh, satin oak wood floors in 1.5 days. Sebastian was lovely - he even made sure to do a walk around the space with me to make sure I was happy with the final finish. We get so many compliments now on the floors and the natural finish look. 10/10 would recommend.