Reviews

10/10

I had an above grade cedar deck upgraded and extended by Rayon and team in the month of August 2020. What I learned is that they are trusted fair and honest contractors who go above and beyond to deliver what is promised. To start the cost was reasonable given the degree of difficulty and detail of the workmanship required. Great. The pace at which they worked was phenomenal. Rayon and team efficiently built a deck that other contractors stated would take 3X as long. Better. But the best part is how they put their customer first. I miscommunicated what I wanted one side of the stair railings. They completed the job and upon looking at finished job, I became concerned it could be a safety hazard for my young children. Not a problem. Rayon quickly improvised found a solution (that required more of his labour and material) and fixed it free of charge. This is aside from a couple of rotting joists his team had replaced free of charge. In this day and age there are very few honest contractors who stand firmly behind their work and provide stellar after sales support to build confidence years after the job is done. With Rayon, team and QFF Enterprises you can be confident you have found a team who will deliver that. Best of luck in all your future endeavours. Dom.

Approximate cost of services:
$7,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you

0/10

Was looking to replace a couple of toe kicks and gable ends a a result of a water flood. Owner Steven immediately tried to take advantage and increase prices significantly

Approximate cost of services:
$2,000.00
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Company Response

Thank you so much for your feedback. We are so sorry you have this feeling to us. However, we have been in the industry for over ten years, we are always proud of providing the great customer service, from the reception to the delivery, installation, and after sales service. The below is our clarification:
1. Steven is NOT our owner, he is our sales representative. It's our first time to heard about this case and we will do an investigation right away.
2. We always handle customer's feedback seriously, and take the responsibility. To discuss more details, please feel free to contact our manager, Lillian 416-285-8883.
3. Unfortunately, we cannot find any order information under your name . You are very welcome to contact us and we could discuss more details in this case.
4. Again, we apologize any inconvenience brought to you. And we will find out with our salesperson.
Thank you so much.