Reviews

2/10

We needed some work done in our bathroom. Originally we were going to have the shower re-tiled and sourced numerous quotes for this work to be done. Then when it came time to book a date, the price went up. We then decided to amend the original plans and have a acrylic tub wall installed as a temporary solution. We decided to use Dave from Royal Flush Renovations....he had a competitive price and the reviews I could find were positive. To start off with he showed up late for the job, not a good start to the day and I should have known this would be a sign of things to come. I left him to do the work and checked in a couple times to see how things were going and did not notice any immediate problems with the work. When he notified me that he was finished I came in to have a look and noticed that there were gaps where the tub surround pieces come together. He assured me that it was sealed on the inside and that it was not a problem but I insisted he sealed it from the outside. So he gave it one quick sweep with the caulking gun in an attempt to seal the gap. I thought no big deal, I can always remove the caulk and redo it myself, since he seemed incapable of doing it properly. The next day after closer inspection I noticed the liner was not sealed properly at any point and not even where it meets the tub. We called and left a message for him to call us back and after 24 hours he did not respond. I decided to go ahead and do the fixes myself but when I removed the old caulking I noticed something strange. The liner wall was coming apart. It turned out he neglected to remove the protective finish from the acrylic before installing the pieces. Are you kidding me!! I could not believe it. I finished the repairs myself and left the tub to dry. About a week later one of the seams popped and the liner had to be re-glued and sealed yet again. We will have to see how long it takes before the next problem occurs.

Approximate cost of services:
$0.00
2 of 2 people found this review helpful.
Was this review helpful?
Company Response

Hi james, I'm so sorry your having issues with your tub surround. I've attempted to find your phone number in my records but I cannot find it. Please call me I would like to have your issue resolved as soon as possible. Call me at 416 420 2747