Michael

We interviewed three companies, one an "old-school" team that was in the neighbourhood and two other more modern companies listed here on Homestars. We provided photos and had each company come out to provide a free estimate. They all were professional and friendly. But, we could tell there was a difference, even from our first meeting. The "old-school" team was very accommodating and seemed like they would be willing to cut anything (which was a little concerning). The other two companies had professionals who really knew trees and had opinions about what could be cut, what is risky to cut, and what they advised against if we wanted to ensure that the tree would live. So, for peace of mind, we narrowed things down to the two new teams. With both presenting a professional and knowledgable interview, it boiled down to a price difference. In the end, we choose Rockwood because their price was very competitive and they seemed to have the expertise. Next, we were concerned about the old "bait and switch", where a smooth talking sales person shows up, WOWs the customer and then sends in a hack-team of newbs. This was NOT the case with Rockwood. Rob sent a great team of Tim and Bryson to do the work. They showed up early! They were friendly and when things were a little uncertain, they could call Rob and talk with us to work things out. In fact, everything did work out. The team did a great job. They were efficient, friendly, able to adapt when we asked them to do more (and paid them fairly). Best of all, they did a great job of cleaning up. We honestly could not have asked for better service. I highly recommend these guys. I'm sure that when the season gets busy, they will be booked many weeks or months out - so be sure to do yourself a favour and book them early!!!

The team showed up promptly, and on time (a rare thing indeed!). They were polite, professional, and certainly knew what they were doing. I would be happy to hire them, and I am happy to recommend them to others. Job well done!