Windows By Installer removed 24 old windows in my house and replaced them with beautiful, custom made Energy Star ones. It was the best experience I've ever had with a contractor so far in my whole life (and I've met a lot, since I'm renovating an historical home). I called the company and Alex, one of the bosses, scheduled an appointment to give us an estimate (the deal was for 5, but we needed 24, and figured it would be better to have a consultation beforehand) and came out the same day. He took measurements, explained the process in great detail, answered all our questions and we were very impressed and went ahead and ordered his product. He said it would take about a month to have all the windows in, since they're all custom made, which I thought was perfectly reasonable. Imagine my happiness when By Installer called two weeks ahead of schedule saying the windows were ready to be installed (as long as it was ok with us, they would have come at the date we originally agreed on if it was a problem to come sooner). My husband and I told them to come as soon as they could and in under two days, Nick and Vaso, the installers, installed 24 windows with all the necessary finishings. The last window had accidentally come the wrong size and they said they'd come back and install it as soon as it was re-made (which was today, still before the actual initial date, so technically still ahead of schedule!). Nick and his colleague were incredibly professional, polite, worked extremely hard and were a pleasure to do business with them and Windows By Installer. I have pets and they accommodated my requests to start on specific rooms instead of other ones so I could get the pets situated. We'd just moved here and they worked around our still packed boxes without complaining or looking annoyed -in fact they helped my husband and I move things around (which we should have done ourselves, but hadn't been able to). They cleaned up everything both inside the house and outside, in the driveway and on the lawn. Their dedication to work and customer satisfaction is admirable and commendable and their manners impeccabile. The windows are sturdy and gorgeous, and we could feel the difference from our old windows right away. I thought the price was very fair considering the quality of the product and the customer service. I would recommend Windows By Installer, as well as all their employees (Nick and Vaso in particular!) to anyone looking for durable, high quality windows and contractors that work hard, take pride in what they do and will go to great lengths to make a customer happy and satisfied.
- Approximate cost of services:
- $12,490.00
- Company Response
Dear Customer,
Its an honor for our company when our customers provide us great reviews.We always try to do our best to provide exceptional service and always go above and beyond to build a strong relationship with our customers.Thank you.
Alex and team.