We hired Tottenham Paving on Feb 26 2021 to redo our concrete garage floor, install a new concrete walkway and new asphalt driveway.
All excavation occurred on Thurs April 29, 2021. (3 other neighbours were excavated for driveways only)
Our garage floor was poured on Sat, May 1st. The walkway was formed 30 days later (due to some weather delays and lack of communication) and concrete was poured on Tues June 1st.
That lack of communication should have been a sign - This is where our experience went downhill.
Numerous follow-ups occurred over the 2nd half of June and all of July to get an idea when we would be paved. We were well past our minimum ‘curing time’ to get paved.
Our phone calls would not be answered unless we used a different phone number. Text messages were not always replied to, and when they were, our question was never directly answered on when we may get paved.
In mid-July, we were also texted that Tottenham Paving has 100 Business days plus 3 weather delays to complete the job – this did not appear in any of the fine print on our agreements. Our 3 neighbours would routinely reach out to us for updates, as they were not contacted directly by Tottenham paving since April 29th
The one time we were given a paving date of Jul 24th, Tottenham Paving did not show up, nor did we get a call/text advising us that we were not getting paved. After some back and forth texts at the end of July to get an estimated paving date, we were only given excuses, or our scheduling questions were avoided all together.
Aug 2nd, 62 days since our concrete cured, (95 days since excavation) poor and lack of communication, avoiding our questions and no-shows, we had to hire another company to complete the paving job, (which was done within 2 weeks). We advised Tottenham Paving that we would be moving on with another company due to our lack of confidence in their business as a result of poor /no communication and lack of commitment to complete the driveway. We were subsequently blocked that day from sending any further texts.
As of Aug 2nd our 3 neighbours were still not paved nor were they contacted.
All 4 driveways that were excavated by Tottenham Paving eventually had to be paved by different companies due to the same experience we had – poor/no communication, variety of excuses and no-shows.
All positive 2021 reviews seem to only be concrete related – not paving related. As a customer, our experience was quite negative when we tried to get our driveway paved by Tottenham Paving.
