Don & Sharon, St. Andrew's

A river of water was coming up through the basement floor by the water meter, fortunately running about 10 feet into the floor drain. It ran for 5 days steady. After confirming with the City it wasn't a broken water pipe, I called three companies for help and quotations. One said I have to replace the entire sanitary and storm system; another eyeballed the situation and gave a quote. Armando from DrainWorks came when he said he would. He was polite, professional and spent a good deal of time looking at the situation in the basement and talking with me about possible causes. He then looked outside at the pipes, put the camera down both the storm and sanitary pipes explaining exactly what we were seeing. I have an older home with no cleanouts inside or out so using a snake was impossible. After a thorough inspection and understandable discussion, he suggested that digging out the existing storm and sanitary pipes and installing new piping, traps, with cleanouts to and from the house, would be his recommendation. He said he hoped that would resolve the problem and would be the most cost effective step for me to take at the time. His pricing was very reasonable, the crew were there the next day, very polite and professional. Armando and other DrainWorks people came by often during the day and were sincerely pleased when tree roots in the storm trap had caused the problem. They ran the camera throughout the drains, explained exactly what the system looked like, did a thorough clean-up of the job site and left the place as clean as before they came. If anyone has a plumbing/drain problem, I highly recommend they look no further than DrainWorks.

Andrea has been great to work with. She has a terrific eye for colour and in a two hour consultation helped us transform our home from bland to exactly the look that we have been wanting. The colour's flow perfectly as you move through the house. Her fees are very fair and she ensured that we got what we were looking for in a business-like manner but, all the while made the process fun. She is always as close as the telephone and we highly recommended her services.