Jeremy Heckels in Edmonton

This has been a very bad experience for us from the start. Firstly they were 6 weeks in making us wait for the new roof. Poor communication and hollow promises from the office staff. When they did show up, they were very rude. They kept peeing in my yard even though I told them they could come in to use the washroom. They did not speak english, they were either East Indian or Pakistani. The company they were from was called Sandhu Contracting. Now it is spring in Edmonton the snow is melting that is on the roof and our roof is leaking. I called Dwights roofing and the man in the office told me to get on the roof and shovel snow off. I am 74 years old and disabled. I cant shovel the snow and no one in my area has to shovel their roofs, especially on a new roof. Its bizarre the treatment we have received from Dwights Roofing Ltd. I have made a complaint to the Edmonton BBB about them but I do not hold my breath for any type of resolution. My home insurance company TD Canada Trust told me that they do not cover defects in materials or workmanship but will come out to assess the problem. There is only 2 inches of snow on my roof at most so I can rule out the weight of snow and ice causing this problem. What has caused this problem is the poor quality of craftsmanship put into the project. I see others are having the same problems with Dwights. This has made me cry. I am to old for this and to be crying. I feel very helpless right now.