I hired him to trim a honey locust tree on my property and he offered me a good deal. He insisted I pay him on the spot and I did. He trimmed the lower branches and couldn't trim the branches tangled with TTC wires because it was too dangerous and he said he'll come back. Then, he started ignoring my messages and was very hesitant to come back. When he eventually did, he still couldn't trim around the wires. I wish he had told me he is not qualified to trim around those branches around the wire so I would have hired someone else instead. My mistake was I had paid him in the beginning before the job was done. I don't think it was his fault but the overall experience was negative. My tree is not fully trimmed and I paid him and now I have to find someone else. I would advise you have a clear scope of work written somewhere and do not pay him before the job gets done.
- Approximate cost of services:
- $600.00
- Company Response
I rebated this job by $500 so the customer received more than he paid for. I returned multiple times to attempt to complete this job for the customer obviously he’s not aware of that. I contacted TTC and then was told the wires were electrical and not to touch them because it was dangerous. Carrie’s Trees is dedicated to doing a good job and helping customers in the neighbourhood properly