I will not refer anyone to buy URBANDALE. I especially cannot believe the quality or lack thereof the windows. We have to have pretty much have to replace all the windows, after one year may I add, due to water condensation etc. As we were living here for a year, we covered our windows and paid to have our blinds installed. Now that Urbandale requires to replace the windows, we have been told that WE are responsible to pay our installer again to take down the blinds and then put them back up once the windows are replaced. I understand that this is not a major problem, but I cannot justify why we should be responsible to pay again, when it was URBANDALE's issue of poor windows being installed to begin with. PEOPLE BEWARE....obviously their slogan of "There is comfort in higher standards" is not true.
- Approximate cost of services:
- $350.00
- Company Response
Thank you for voicing your concerns. In accordance with Tarion’s guidelines, Urbandale is responsible to repair the defect. All personal belongings are the responsibility of the homeowner. However, Urbandale prides themselves on the product they provide. As such Urbandale has organized an extended warranty, past the standard 1-year warranty, to provide comfort with the replaced window panes. If you wish to discuss this further, we recommend you reach out to your warranty service coordinator at warranty@urbandalel.com