HomeDepot Peak Installations installed 10 windows at upper level in March 2018.
Last year in early spring, we found there was leaking water from the frame of a picture window. The water was melt from the ice build-up around the jam. The installer didn't seal the window properly. I didn't claim it but I should.
This year about three weeks ago we found there is a long crack on the middle glass of a fixed wing of a sliding window. The window has been closed for months. We didn't pouch or touch it too. I think it might be caused by weather and maybe also the sealing. So I contacted Peak Installations. The labor warranty is only one year so I guess I am okay. However they told the window is limited lifetime warranty so this crack is not coved at all. This is absolutely non-sense to me. They didn't come and investigate the problem and already determined this is not a quality issue. Peak told me to buy some sealer in homedepot and seal the crack by myself. But, the crack is on the module glass of triple-glass. How can I reach it? So disappointed with such a giant company. Bad quality
and service.