Zachary in Nepean

We moved with Collins and Greig on July 4 from Toronto to Ottawa. On that day, they sent a truck that was too small to hold all of our belongings. We were told that we needed to leave some items in Toronto that they would store for a few weeks while they arranged a second shipment to Toronto. This was already problematic for us. This few weeks of waiting for our belongings became months and we did not receive the remainder of our possessions until the labour day weekend and that was only after weeks of complaints to Kelly. When our belongings arrived, one of our clay potters was missing the top half. This was made by my grandmother and, beyond the personal and sentimental value, would have sold for $300. Kelly has claimed that he never saw the top part of the planter when he picked it up from our house. He refuses to admit that he not only broke it, but lost the top half. He has told me he will “check his warehouse for it” for the past two weeks and has not reached out except when I email him where he feeds me the same line again. I would like to be compensated for this piece. Kelly’s estimate was also $2000 off and we were expected to pay this difference despite the fact that he had told us earlier that we would not be responsible for any cost increase due to an error in the estimate. Beyond that, one of his workers brought our BBQ through the house without any protection for the floor and made a scratch through the entire house’s hardwood floor. Kelly’s communication has been so poor through this process as has his response to our issues.