CCS never showed up to the appointment that they arranged with me, which was on a workday BTW. Several attempts to contact CCS and its owner went unanswered and completely ignored. 5 days after the missed appointment, and no contact from the company after several attempts, I had to call WagJag.com to cancel my purchase. CCS Duct Cleanings inability to perform the service, and total lack of communication in a professional manner, left me completely and utterly disappointed. I will not be using CCS Duct Cleaning, nor will I recommend them to anyone else in the future.
- Approximate cost of services:
- $0.00
- What could this company do to improve their services?
- Better communication to their customers. Arrive to scheduled appointments Complete the work
- Any advice to offer fellow homeowners facing a similar project?
- Do not use CCS Duct Cleaning for your duct cleaning needs.
- Company Response
Sorry Sir.
There was a death in the family and this is a family owned business. I am very sorry that the office staff did not return your call in a timely manor.If you still want the service we will complete your home free of charge for you and your family.Please understand
Thank you
Owner of CCS Duct Cleaning