Pat in Surrey

Terrible!!! Quoted us $1100 for a used furnace, then charged us $1400. Furnace worked fine except that every windstorm blows out the pilot light. Also overcharged us for a digital thermostat that has never worked properly. Told us that the chimney is too short for the new furnace, said he ordered one. It’s been TWO YEARS! He didn’t want to install the new chimney during that winter because of the danger of slipping, PROMISED to install it that spring, but did not. We called him LAST fall... again, excuses and promises not kept. After two winters with a useless furnace, called him again last summer to remind and schedule. His response? “Are you cold NOW???” And again, no action. Called recently to find that ownership has changed. Told the new guy (Sean) our story, and he promised to have the old owner (Len) call me. Didn’t happen - no surprise there. Now Sean won’t answer my calls at all. Steer clear of this company!!! RUN in the opposite direction. This business should NEVER be BBB accredited. We have had a QUALIFIED furnace man in, who said that All West installed a furnace that is not compatible with our home, as the chimney doesn't line up with the original chimney hole. The mickey-mouse "fix" All West did just redirects the air back down the chimney, blowing out the pilot light. To fix it, we will have to either have a new hole cut in our roof, or buy a different furnace. Horrible waste of time and money on a fraudulent company.