Called in for boiler service. Guy came out replaced thermocouple which was replaced a day earlier diagnosed faulty valve. Was told 3 months for new valve. Charged $400 for a thermocouple. Went elsewhere got service completed under 400 valve installed
- Approximate cost of services:
- $400.00
- Company Response
Hi Jesse, First I'd like to thank you for contacting us to make arrangement for payment even though you clearly aren't pleased. We also appreciate the feedback even if it's not what we like to hear! Our tech arrived on site to find the existing (aged) boiler in pieces on the floor and spent 2.25 hours attempting to diagnose the issue. When he did identify the obsolete gas valve and was able to source, we advised you that the lead time was excessive. We totally understand that you needed the heat sooner and are glad you were able to come up with an alternate solution in a more timely manner. Had you brought your concerns to my attention when we spoke on the phone yesterday I'm sure we could have come to an agreement but we're glad your fixed up and again thank you for your comments!