TerriN

We were referred to Jamison Furnace by the company that installed our furnace in a home which was built three years previously. Susan, who took my call, kept me informed about scheduling and arrival times. Curt was very professional and courteous. He explained how he diagnosed the problem and informed us of the costs given that it was a Friday late afternoon and after hours charges would apply if we chose to repair over the weekend. We chose to wait until the following Monday and were given clear instructions on how to keep the house warm in the meantime. They also communicated with the original contractor and arranged to have the very expensive part ( fan motor) to be covered under warranty. The repair took place as scheduled. Curt replaced the defective part in an efficient manner and had our furnace working as promised. A very positive experience with this company. They were very responsive to our concerns, respectful of our home and most of all, did a great job! No hassles, no surprises! Thank you, Susan and Curt!