GKaiser

On July 18th 2022 I paid 448$ to have my pool closed the week of Oct 9th 2022. On Oct 7th I called to ensure you were on track for the next week. I was told that yes and I would be contacted. On Oct 11th I called again and was told that they would be starting appointments on the 15th and that I would be contacted by either email or phone. On oct 19th I called again and was told that I was now on the schedule for the week of Oct 23rd. On Oct 27th I called again and was told that I was now on for the week of Oct 30. On Oct 31 I called again and now I am magically moved to the Week of Nov 5th. After complaining to the BBB I was then book for Nov 4th. On Nov 4th I was called around 11am to say technician couldn't make it and I was moved to Nov 7th. The work was finally completed on the 7th. Unbelievable the amount of calling and complaining that had to be done just to get service. Very disappointed.

We started planning for this renovation just as Covid-19 was starting. So we delayed it a year. We reached out to Arash and he remembered us and started to work on the plan. We were impressed as they started the job on time and finished on time. Everyone on Arash's team was very professional and friendly. There were some hiccups along the way but Arash took every issue seriously and would personally correct what ever wasn't perfect. He takes great pride in his work. Thank you for a great new ensuite Arash.

We needed a new door and frame. Brock was the best best price. Quick follow up to our call and on time visit. Sales person and installers very professional. We were told an approximate install date and they had it ready early. Site was left very clean. Overall great experience.