Carly in Langley

I would not recommend West Coast Windows (WWC) to anyone looking for painted windows in their home. We contracted WWC to replace the windows in our older home with painted charcoal windows - both on the inside and the outside. Prior to signing our agreement, we specifically raised a concern regarding the interior paint scratching with our sales rep Jason. We were told by Jason and the owner’s son, Brock, that the paint would not peel or chip and that it was a solid manufacturing process that they had been doing for over 8 years with no issues. We trusted their word after our realtor had cautioned us about seeing painted windows with chips and scratches in other homes. Immediately after installation, we found over 40 chips, scratches and deficiencies with the paint on our windows - both on the inside and the outside of our home (see attached photos). The installation was done in January, so we hadn’t even opened or touched any of the windows. What was even worse was the way WWC and specifically Brock dealt with our situation. We had to follow up several times with them to get them to even acknowledge our concern. After asking Brock to personally come out to see the extent of the problem, he told us he was very busy and that he would send a technician named Andy out. Andy came out with touch up paint to mask all of the damaged areas and replace the tracks. Andy told us that the tracks are known to get scratched and that he sees this all the time. He told us he would not put painted windows on the inside of his own home for this reason! He asked if our sales rep had told us this, which we responded no, and he shook his head. We informed WWC we were unsatisfied with their installation and touch-up job, but they did not care. They told us that the windows should only look good from 10 feet away...They also claimed that their team had “executed it well”. We spent over $47,000 replacing the windows on our home with WWC and this is what they think “executed well” looks like? We are completely disappointed with both their product and the service side of things. WWC over promised during the sales process, and under delivered with their product. If these photos are what our windows look like immediately after installation, how do you expect people to believe that your windows will hold up for 20 years? Brock even mentioned that this was unusual for it to happen. What a terrible experience and i’m ashamed this company is able to operate in this fashion. I hope this review helps anyone considering painted windows to reconsider working with WWC.