Kelly in Kitchener

The technician took less than a minute to say “the drum was broken and would cost me as much as a new machine to replace, so go ahead and buy a new one.” I wish we could have simply determined that over the phone with a FaceTime call for a $10 consultation fee to save his time, gas and effort to come to me. Now I must buy a new washer AND add $92 to the pain of it all. Obviously feel bad about the whole experience.