Trevor

We needed to replace our instant hot water heater that also supplies our hydronic heat. Jon submitted a comprehensive and fully optioned quote, clearly detailing pros and cons of each option. He clearly answered any questions we had and we quickly settled on an option and start date. He and his team arrived on time at the agreed start date and set to work, ensuring that areas that they were not working on were protected. The job was completed in three days. The crew took care to clean up the work site. Jon also took care of the gas permitting work with the city and was on-hand for the inspection. Paradigm warranties their labour for 1 year and stands by it; they recently replaced a failed pressure sensor for us, and it was fully covered. We couldn't be more pleased with the service provided by Jon, and the whole team at Paradigm.

We awoke to a freezing cold house and on investigation, a puddle on the crawlspace. We guessed that a water leak had shorted out the recirc pump that takes hot water around our in floor heating. After finding his stellar ratings on Homestars, we called Jeff and he thankfully was able come and help us today. It turned out to be a very complicated fix, and not at all what we naively guessed, involving chasing a leak through two storeys of drywall, a coincidentally failed pump due to previous bad plumbing, which also caused several other downstream issues. Jeff ably diagnosed and handled all of them and cleaned up after himself. He also provided money-saving advice on maintenance. Jeff is very knowledgeable and is worth every penny.