BOTTOM LINE: SHOP AROUND. Unfortunately, I went with this company for a couple plumbing jobs based on the outstanding reviews on here. What did I learn about this company: - Highest prices around. - Say they will contact someone to see if they can find parts but the minute they leave, they disappear. - Charge full price even when they cannot resolve the issue and are out in 10 minutes. - Errors on estimates and invoices (or forget to send any at all). - Not the best responsiveness - Will do the bare minimum Nice people, their vehicles are shiny? That's about it. I wont be using them again.
- Approximate cost of services:
- $3,000.00
- Company Response
Hi Grant,
I am sorry you didn’t have a positive experience with our company. I understand you contacted our office recently to have a quote for a water heater from 2018 updated, and were disappointed to hear the cost had gone up since then. Unfortunately, price increases are inevitable, as the prices from suppliers are raised from time to time as well. As for the concerns you raise in this review: Because the last time we saw you was over 2 years ago, I it's difficult to address your experience with our team now. I’m truly sorry if our customer service policies were not carried out at the time, and I wish we could have addressed them for you then. Thank you for your feedback, and I wish you all the best with your water heater installation.