I’ve been meaning to write this review for a while. Two summers ago (2018) Dwayne from Gas Fix replaced our ancient pool heater with a Ray-Pak heater. Everything went well, Dwayne was super friendly and we were satisfied with our new heater. Unfortunately, just a little over a year after the install (and the warranty had just expired), our heater stopped working altogether. I was really stressed since we weren’t in a position to replace it again so soon. Scott, the owner, really went to bat for us and worked with Ray-Pak to get a replacement for our new heater and the new install ended up being covered by Ray-Pak as well. Thanks so much Gas Fix and Ray-Pak for really standing behind your product and service. Joanne. Burlington, ON
- Approximate cost of services:
- $3,500.00
- Company Response
Thank you for contacting Gas Fix and having Dwayne service your Jandy pool heater. Unfortunately, pool heaters do fail over time and require replacing. We replaced the Jandy with a Raypak pool heater. At the same time, we upgraded the install to include bonding wire and a check valve as required for warranty purposes. When the unit started to leak, we were able to get a replacement unit from Raypak to install. We are happy that the outcome worked for all parties involved. Again, thank you for your review and for choosing Gas Fix. ~ Jason, Office Administrator