Anna in Toronto

Honestly, I am the type of person who almost never writes negative reviews, but I couldn't help it this time. This was the most terrible customer service ever. Firstly, my order was delayed for almost a month and none of the company representatives even informed me. To make the situation worse, I spent almost two weeks just trying to get through to them on the phone. I was promised that I would receive a call back at least 10 times, but I never got it. So, I was spending an enormous amount of time just to get someone to answer my questions. When they were finally able to find my order, I was told that the desk color I chose was no longer in stock. Keep in mind, this was after a month of waiting without any communication from their side. This is not even the end; want to hear the fun part? When I asked them to return my money (after more calls, waiting, and hollow promises), they have still yet to return it. I was promised that the manager would call me back, because the customer service people cannot find any information, So, please find another place to buy your furniture.