Don't use. Workmanship is poor, does not stand by his work, only warranties his work for 2 years.... It is unheard of in the landscaping business to warranty ones work for only 2 years. Louay refused to come back to fix the steps that have fallen apart as he barely used any glue or sealing, not to mention he did not create a foundation for the steps. He used a small amount of screening to lay the steps. It's just awful.
- Approximate cost of services:
- $0.00
- Company Response
Hello Kerry
I am sorry you feel let down. Just a few points though, most landscapers only warranty their work for 2 or 3 years. you can browse around on this website to see i am not exaggerating. It is also written on our quote form, and you would of had to have signed off on it on our contract before agreeing to any work. In the future we will endeavour to drive this point further so there are no surprises.
Secondly we do not use screening (limestone), we use HPB (1/4 inch clear granite), which is a very big difference. Unfortunately we do not warranty glue for beyond 2 years as you had called me almost 4 years after the job was completed. I am sure you can understand why I cannot indefinitely warranty glue, since no matter what brand or how much we use, when water gets between the cap and the stone, and then freezes, it will pop the cap off. We have however come back at least 3 different times to address this issue for you, and find it quite unfair that you mention we never came back.
I understand your frustration with the project. Over time Canadian weather wrecks havoc on everything in this country. Be it a driveway, house foundations and so forth. We are sorry your initial rating of 10 for us has dropped to 0, but we cannot however warranty the work for ever. Have a great summer and I truly hope you fix whatever is wrong with your steps permanently.