I made the mistake of researching Dwights roofing at the Edmonton BBB in April 2011. Everything on the BBB site looked ok, and there was only one complaint listed from January 2010. We know you can not please everyone so we went ahead and requested an estimate. We three estimates and dwights was in the middle. We chose them and in June 2011. They installed our new roof. The third week of aug it rained for two days and our roof leaked. When we called dwights roofing we were told by Kathy Sartison that it was not their problem and it must be because of our rain gutters and downspouts. The leak was at least 15 feet from a gutter or downspouts. They refused to even come over and look at the problem. After several calls back and forth with them, we told them we will have to hire someone else to come and fix this leak. That was when I was told that if I did that they they would cancel my warranty. It tuned into a shouting match and I ended the call. I have since filed with the BBB and my complaint is the one dated 11/01/2011. I filed with the Fair trading act at service Canada. I am holding to have thief license revoked or denied at renewal time. This has also been brought forwards at the Provincial Court house in Edmonton. I urge anyone who has been ripped of by dwights to also do the same as I did. Jamie
- Approximate cost of services:
- $5,355.00