It was a move from one house to another that is just 5 min away. They assigned 3 movers and one truck after seeing all the photos I sent them. Simply speaking, our move took 18 hours and they left our new place at 3AM. The movers worked from 9AM to 3AM nonstop. They are young crew in their 20s. I felt so bad that I kept offering them food. Trust me, we are just a normal family with normal amount of stuff. The manager walked into our house at 2AM to collect money and when I complained he said it was perfectly normal for them to finish around that time. My two toddlers slept on the floor that day because the bed wasn’t ready for anyone. In the end, the manager unwillingly agreed to charge only until midnight and made me sign on the paper that said we would not create any issues with them in future. Just keep this in mind if you choose to go with smart movers, 1) do not rely on their estimate/quote 2) to them, it is ‘normal’ to take 16hrs+ for a usual move and finish well pass the midnight
- Approximate cost of services:
- $3,000.00
- Company Response
We apologize that you were left disappointed with our service but you have many false accusations in your review. Our movers worked professionally to make your move efficient, disassembling and packing your furniture. You wrote that we provided you with an estimate of the total hours that your move would take but unfortunately that is incorrect. We have proof that we only provided you with the amount of the hourly rate of the movers, we didn't guarantee the total amount of hours, also stating that the move has many factors that affects the time. The movers started the job at 9:00 am and finished at 2:00 am, our manager came to your drop off location at 11:00 pm to help with the move in order for the move to be done quicker (which was absolutely free of charge). In order to make you happy he also did not charge you for the 2 hours that the movers worked 12:00 am - 2:00 am. You also signed a document that you wouldn't have any complaints towards the company regarding our services and your overall move and most importantly leave unpleasant reviews. We have all the facts to prove that everything you wrote in the review is completely false and untrue. We apologize that despite our efforts and customer service to make your move effortless, was not appreciated by you. In our message that we sended to you mantion that we did not guarantee the exact timing that your move would take.
Thank you for your false accusations in the review.
