2 seasons ago I purchased a stell gazebo. I had to buy all the parts separately, the roof, the raincover, the screens. It was expensive. I took it all down at the end of season and stored it all carefully in my home. In one season the rain cover disintegrated, the screens and roof developed tearing. I went back to buy another rain cover as the roof is useless without one in the rain due to heavy leaking. I complained about the previous cover, nothing! I found out that not only did they have the same covers that had fallen apart, but they were charging $30 more for it the next year!! The manager advised that they were aware of the poor quality of the rain covers, and improved on them, however they were more than 3 x the cost of the original one! Poor service, poor products, I am never buying anything there again. No warranties, customer satisfaction is clearly not a priority. Stuff looks good, is expensive and is not made to last and they don't care!
- Approximate cost of services:
- $400.00