Xiao in Toronto

I employed Multicity Moving Inc for my move from Montreal to Toronto following an estimation and quote done by them. I needed to move the contents of a studio apartment and the initial estimation was done online by listing out the move details and by listing out my possessions. That produced an estimation of 604$. The online quote was followed up with an onsite estimation where a representative, who later said to have 12 years of experience in moving, was shown all the contents of my apartment and confirmed the 604$ price. While transferring my lease, I ended up selling all my furnitures and had only boxes left to move. Removed from the initial estimation was the queen bed, a leather couch, 2 tables, a bookshelf, a papasan chair and a cabinet, effectively reducing the amount of things to be moved by 2/3. I followed up with Multicity Moving Inc and received a new quote of 418$ for what's left. I agreed and paid a deposit. The day of the move went smoothly. The movers worked efficiently and after moving all the contents, confirmed the 418$ quote and finalized a moving contract for that amount. On the day of receiving the delivery however, Multicity produced another document wanting 783$ for the service. After speaking with the account manager Robert for a long time about the absurdity of moving much less than the initial 604$ estimate and being charged much more, it's apparent that they have no intention of honouring the 418$ contract nor the 604$ confirmed estimate (based on more items to be moved) and that their business model was simply holding other people's possessions in hostage and extorting money, primitive and as unsophisticated as common thieves. I was forced to pay a higher price to ransom my possessions. They allege that their entire price structure is based on weight and that their actual measurement differed from the initial estimate. If the initial estimation was 604$ with bed, couch, bookshelf, table etc etc and the final amount was 783$ without, the estimation from the representative (who had 12 years of experience) is would have been wrong by 300%, effectively beating even the Conservative government at fraud. The weight of the move was confirmed on the day of the move when movers said it was the lightest move they had since a long time and confirmed the 418$ quote. They also followed up with a moving contract for 418$ which was later disregarded. I later received a new couch on the day of the reception and the couch, with half the volume of all my boxes, was 150 pounds. Multicity alleged that my boxes of cloths etc was 1480 pounds while the couch had a full metal frame. Multicity's final request of 783$ was based on supposedly 1480 pounds. But their initial estimate of 604$ (which had a bed, couch, 2 tables, bookshelf, cabinet etc etc extra) was on 1500 pounds! Multicity simply randomly extorts more money because they can while customer's possessions are in hostage There's no way, through this experience, can Multicity be proven as a legitimate business.