Private User

Problem from my perspective: a burner element on our electric stove stopped functioning. As a result, the flattop glass cooling fan was active constantly because the control board believed the element was hot. I went to another company initially for an assessment/repair. I consulted with Avi about my initial experience with this company explaining how they wouldn't troubleshoot — only simply removed the element to visual inspect. They stated it might be the element or the entire control board (not a confident assessment). In order for them to try a new part I'd have to purchase it, which I wasn't willing to do unless I knew it would fit the issue. They concluded their visit advising to buy a new stove. Avi from AJ Appliance said that's not a fair experience for the consumer, and promised he would figure out the problem so we could make an informed decision. He provided quotes for a few scenarios then ordered the replacement element for my stove stating he'll try it and if it doesn't work he'll take it back. Avi arrived at our scheduled time and started his thorough assessment of our stove, dismantling and inspecting. He was quickly able to identify a visibly burned out wire in the board to element connection. After a repair and little more troubleshooting it was evident the element also needed to be replaced. In doing so, the stove was functioning properly once again. Because of this great experience, I highly recommend AJ Appliance Repair!