Reviews

10/10

We wish we never had to do this job but sadly the gorgeous home we bought had no waterproofing and was leaking. On the first day that City Wide's crew came to work, they realized that there was a problem in our house that we didn't realize - namely, we had no footings and that the studs that were wet were actually load-bearing walls. It's a long story but if City Wide's crew were not more experienced, they would have gone ahead with the first step (cutting the wet studs) and this could have caused our house to collapse! We are sooo glad we hired a reputable company that has experience. Anyway we had our engineer check out what City Wide was saying and it was 100% true. Chris was so patient with us through this whole process as it took us a long time to decide how to proceed. Eventually when we were ready he gave us a great price, negotiated with us a bit, and we went ahead. The crew was so professional. Every night when they went the site looked as if my mother came and cleaned it. It was amazing. I have already recommended City Wide and would do so again in a heartbeat.

Approximate cost of services:
$0.00
Was this review helpful?
9/10

I have had a few different cleaning ladies from Homestead over the years (6-7 years). It's such a pleasure to come back to a clean home and not have to interview the staff and check references, etc. myself. I leave a little note if there's anything that I need special attention to. Sometimes I've had some feedback or special requests and the office staff has passed it along to the cleaning lady. I am not sure why some other reviews are negative - must be that the happy customers are not writing on home stars because this company has been around for a very long time so they must be doing something right.

Approximate cost of services:
$0.00
Was this review helpful?
Company Response


Thanks for your comments, Jen. To respond to your comment - sometimes a negative review may come from a dubious source. Another time there may be a legitimate complaint - fortunately this is the exception rather then the rule because we have a good screening process . However we want people to know that we always go the extra mile to make good. You mention that we've been in business a long time (since 1984 actually) so that we must be doing something right - and we think so too!! There's no way to keep a good reputation in the maid service industry without treating both staff and clients the way we ourselves would wish to be treated. Thank you for your continued business - we look forward to continuing to clean your home.... Mark.