Judy in Brampton

I volunteered to organize an AC group buy on behalf of a new home online community last summer. After talking to a few service providers, I decided to go with Craig at Four Seasons. Not only was his pricing competitive, but his professionalism, honesty, and product knowledge all came through during our negotiations and several subsequent discussions. Most importantly, he was also highly recommended on other online forums, plus he was willing to stand by the quality of his work by providing written guarantee to assume the builder warranty of the furnace, should the installation of the AC by a third party vendor ever became an issue. At my own decision point, Craig strongly advised me against purchasing the larger AC unit that I wanted. Although this would have meant more revenue for him, it was not the right decision for our home or our needs and he spoke up!!! Before finalizing the purchase, he visited the site (to determine the direction the house would be facing, etc), and asked us to get certain information from the builder to ensure that the AC and humidifier were properly sized. Our installation went smoothly. His team was on time, cleaned up after themselves and walked us through key operations and provided tips to ensure efficiency. Craig was not part of the installation team, but he followed up that same day, and a few days after to ensure all was still well. Others who participated in the group buy and posted their feedback all reported a very good experience with Four Seasons as well: satisfaction with their purchase, the installation and after sales experience.