L.M. in Burlington

This futon must be assembled by the customer after delivery. First, the instuctions are very poor, including a diagram of the main mechanism which doesn't look like it. Worse, the nuts are too tight for the screws. All the screws are the same thickness, and the nuts are too tight for all of them. They can only travel a small part of the way up the screw, so every part I tried to attach was very loose. I had to choose between returning the entire futon, and starting my futon search all over again, or going out and buying new nuts for the screws, which was annoying.