Bruce

My husband and I late this summer decided to take on a kitchen renovation. We had no idea where to start. After much research we settled on the idea of an IKEA kitchen. We realized very quickly how big of a job this kitchen reno was going to be once we started planning the details. I quickly got cold feet about the whole idea. Then I stumbled onto the Homestars web site and Ikealey Kitchen Installers. Reading through the fabulous reviews and knowing they cannot be altered by the contractor, I left the phone number with my husband to call Thomas. Thomas showed up on time, came in and measured and designed our kitchen. This was done within the first 12 hours of our meeting him. In the design he included everything we had talked about and we now had a price for our Kitchen. After reviewing the Ikea quote and Thomas answering our lists of questions and our reviewing his quote to install we knew we were in good hands. We proceeded without hesitation and hired Thomas. Into Ikea we went to order our Kitchen. They did not need to change a thing that Thomas had created on our profile. Everything we needed to build our kitchen was there. We placed the order and once everything arrived from IKEA we informed Thomas and set an install date. On that date he showed up on time with his son Brandon and within a day and a half our entire old kitchen was ripped out, disposed of, and he had the new kitchen cabinets completely installed with hardware, Lazy Susans, etc.... WOW From the beginning, we had been very up front with Thomas and explained to him that we would need help with recommendations of trades. So once the cabinets were in he was able to help us by coordinating with his trade contacts to get done what we needed. Counter tops, electrical and the plumbing. He installed our Microwave and installed the dishwasher door front. This made life so much easier than us trying to find all the trades we needed and all his recommendations were really fantastic and having Thomas coordinating between us and them to ensure we were billed as quoted and that we were happy with the work, made it effortless. Thomas is always on time, does what he says he is going to and if there is going to be a deviation from any previously discussed costs, he is very upfront. There were no surprises. His attention to detail is fantastic and all he cares about is that you are happy with the end result. He will not accept anything less. There is never the feeling of him trying to just get it done and go on to the next job. He really takes pride his work and it shows. He was always willing to answer our questions through out the whole process. For us he even took customer service that one step further and fixed our bathroom door when no one was looking. It was not closing properly due to humidity and we’re positive, it made him crazy. LOL I’m sure it was it was a simple fix for him, but for us it was a fix that was sooo appreciated. We will always speak of that “extra” with a smile because it really does reflect his “attention to detail” “make the customer happy” business approach. He lived up to every one of the great reviews I read on here and actually superseded them. We love love love our kitchen and we would not hesitate for one second to recommend Thomas. If we ever need anything like this done again we would not work with anyone else. Michelle & Bruce